Technical Analyst
GBG
Barcelona
hace 1 día

The GBG team, develops a variety of software solutions (including Machine Learning) to help companies in the data acquisition, compliance, decision making and fraud detection processes.

The role :

Projects implementation and support existing / new customers in consultancy and support enquiries from a technical perspective.

Tasks :

  • Project implementation; this may consist of various tasks such as requirements gathering, analysis and design of specifications, training
  • Manage support requests and assist customer until a complete resolution.
  • Resolve issues in a timely manner and collaborate actively with colleagues,
  • Collect product enhancement ideas from customers and suggest improvements for product roadmaps and internal procedures,
  • Essentially become a technical expert on GBG products.
  • Skills :

  • Demonstrable work experience in :
  • o SQL Server Database (performance tuning)

    o System Architecture & Integration

    o Network Structure

  • Strong knowledge of Microsoft Technologies including Windows Services & SQL Servers and its components, .NET framework, Web Services, amongst others,
  • Advanced knowledge of Windows operating system, networking and communication,
  • A strong sense of customer needs and satisfaction.
  • Behaviours :

  • Ability to work as part of a team,
  • Ability to work with other teams remotely,
  • Flexibility to work different time zones,
  • Proactivity,
  • Ability to work unsupervised when required,
  • Analysing and interpreting,
  • Creating and conceptualizing,
  • Ability to take on multiple tasks,
  • Comfortable with public speaking,
  • Attention to detail is very important.
  • Additionally :

  • Relevant industry experience,
  • Flexibility home / office work,
  • Traveling required.
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