Customer Care Specialist - Spanish Market
Aircall
Madrid
hace 4 días

Aircall is on a mission to revolutionize the business phone industry!We exist to empower every professional to have richer conversations.

We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools.

We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations.

Despite our distance, we all work together to drive our product! About the role : As a Customer Care Specialist , you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals.

In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team (New York, Paris and remote) to efficiently identify, solve, escalate and advise our customer’s on their questions and concerns for the Spanish and Latam region.

Your mission Aircall :

  • Assist Aircall Spanish customers via phone, email, and chat primarily through the Aircall phone, Intercom & Jira service Desk
  • Prioritise customer requests through queue management
  • Identify issues and find solutions that both address and delight our customer’s short and long-term needs
  • Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service
  • Facilitate communication and product education through internal and external resources
  • Improve and identify existing customer communications across internal tools and channels
  • Specialise and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge
  • Support our customer globally with on call shift during weekends (occasionally)
  • A little more about you :

  • Ideally 2+ years of experience in a customer support role
  • Fluent / Native in Spanish
  • Fluent in English is required
  • Excellent written and verbal communication skills
  • Creative and passionate about helping others
  • Exhibit uncompromising empathy
  • Ability to multi-task across different platforms and forms of communication
  • Willingness to work amongst multiple teams in an international and multilingual environment
  • Quick thinker and a fast learner
  • Ready to grow and develop your career in a fast-growing start-up
  • We know that success comes from smart work and deserves to be recognized and rewardedWe value people who are bold, ambitious, collaborative and customer-centric.

    We’re a global community growing together.If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents.

    We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. Why join us?

    Key moment to join Aircall in term of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 35+ Nationalities : cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement : At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other .

    We pledge to make sure everyone not only has a seat at the table but is valued at the table providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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