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Customer Care
CHEP
Madrid, Madrid, ES
hace 19 horas

Position Description

Point of contact for incoming customer for queries and complaints The role involves owning and resolving the queries as quickly and effectively as possible.

Deal with in depth and complex issues in a competent and professional manner.

Key Accountabilities :

  • Prompt and efficient follow-up of customer queries& service requests;
  • Ensure the investigation and resolution of customer enquires with minimal delay;
  • React positively to problems identified and undertake root-cause analysis;
  • Record and track Customer complaints regarding quality issues;
  • All correspondence must be in a professional and businesslike manner;
  • Correspondence with the customer should always maintain a standard that reflects clarity of understanding
  • Import data from various sources of CHEP sofware systems (SAP, BW, Siebel) to resolve issues on customer accounts.

    • Experience & Knowledge :

  • Customer administration / Customer Support;
  • Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues;
  • Microsoft skills;
  • Siebel; SAP, File NET;
  • Fluent Spanish, English and Portuguese.

    • We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

    Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

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