Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities.
Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.
Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.
Key Accountabilities :
Budget managed (if applicable)
N / A
Internal Networking / Key relationships
Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales
Managers, Service Front and Back office members, logistic department coordinators and Clients.
Skills & Capabilities :
Oriented to customer service. Able to empathize to customer needs and expectations. Analytical skills IT skills Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics
Min Knowledge & Experience required for the position :
Desirable to have data analysis skills, excel, pivot tables Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.
Fluent reading and writing English and be able to hold a basic technical conversation. Fluent Spanish language speaking and understanding Driver license
International Mobility :
Travel requirements :