O2C Center of Expertise - Process Manager Commercial Operations
Bayer Business Services
Barcelona, Spain
hace 3 días
source : Experteer

Position PurposeThe position’s purpose is to enable the best customer experience, as well as to achieve and maintain truly standardized and efficient processes in the area of Commercial Operations (COMOPS) to ensure that business process outcomes are in line with O2C’s strategic goals.

For assigned processes in scope, the incumbent is responsible for Bayer divisions Pharma / Consumer Health with clear end-to-end process ownership.

Working closely with the divisional, country and the Service Center Organization (SSCDN) stakeholders, the incumbent will contribute to enhancing the customer experience by understanding the requirements of Bayer’s customers, and accordingly support evaluation, design, execution, measuring, monitoring and developing processes and system standards within the assigned area.

Jointly with the global community and the Global Process Owner (GPO) the incumbent ensures best practice sharing across countries / markets and divisions and defines and implements continuous improvement measures into the process that can impact results, enhance profitability and assist to meet Bayer’s business objectives.

Being change leader the incumbent engages, inspires and empowers global community members to provide input to a continuous improvement process.

Major tasks and responsibilitiesResponsible to contribute to defining, implementing and developing best in class processes, activity splits and system standards in COMOPS (organization, processes, systems and data) to ensure ease of doing business with Bayer, enhance customer experience and efficiency to achieve O2C’s strategic goalsDefine and review process guidelines together with the GPO in line with legal, functional leadership, business and finance requirements as well as customer and market insights gained and monitor adherence to it, also pre-approval appraisal of Desktop Procedures compliance with process guidelinesIdentify business process challenges concluding from provided KPI’s review and analysis in terms of efficiency, quality and compliance, as well as facilitate critical review of current processes for effectiveness, quality and simplification to improve operational efficiencyContribute to the establishment and running of a cross-functional community for the purpose of sharing best practices, to be close to the respective markets and customer needs.

Key community members include representatives from Marketing & Sales, divisions, IT, Product Supply, Finance and the Shared Service Center Delivery Network.

Facilitate communication among key community members, coordinate initiatives for continuous business process improvements and lead improvement teamsIn a joined effort with O2C Center of Expertise, lead the required change management, not limited to but especially focusing on operational teams both local, global and regionalContribute to Bayer’s transformation programs (including roll-out of enabling technologies : SAP SD, Vistex, myOrders (e-commerce platform), workflow and collaboration tools) in adherence with overall transformation objectives, adjust overall process design, monitor changes according to our Global Blueprint and to the insights gained in transitions processes in terms of efficiency, quality and compliance and propose respective measures In a joined effort with Center of Expertise, act as Demand Owner for process change management via the Demand Management Process Value added Change and innovation driver, fostering and facilitating overall process quality, leading to a better customer experience as well as standardized and efficient processes Identify and realize synergies across countries with the same market requirementsIdentify risks and issues in business processes and systemsAssist in promoting the implementation of best practicesEnsure compliance with internal and external regulationsShare best practice of the relevant processes across organizationContribute to develop a global COMOPS strategy enabling Bayer’s Customer Service teams to efficiently process all sales to our first buying customers while ensuring high customer experience and identifying opportunities to increase Bayer’s revenueWork relationInternalGlobal O2C organizationGlobal and (Sub-)Regional SCM organizations of CH and PHLocal SCM & O2C organizationsSSCDN organizations (incl.

Center of Expertise)IT and Strategic PartnersDivisional country and regional leadership (SBR, CDH, BU Managers, Marketing)Local Finance BP’s and CFOsRisk Management & Corporate AuditExternalCustomersThird party providers AuditorsSoftware VendorsExternal consultantQualificationsMBA and / or degree in Business Administration / Finance.

Advanced education / training in at least one of the following : organization development, change management, organizational behavior, business strategy.

Strong experience in project management, international projects and familiar with innovative thinking concepts.Good knowledge of the divisional and Bayer Group organizational set-up, business insight is a plus.

Experience in handling international networks, ability to influence cross-functional teams.Capabilities in dealing with new and emerging technologies and solutions.

Strong customer focus, communication and collaboration skills.Being open minded and assertive to challenge the status quo and defend own opinions and views.

Fluent in English, other languages are a plus.Strong written and oral communication abilities.Analytical problem-solvers who can employ leadership, critical thinking and time management skills to generate valuable / meaningful insights.

Pro-active personality with a good view of the End-to-End process and an eye for quality.Ability to work with people of diverse backgrounds.

Experience in implementation of IT projects is a plus.Geographical ScopeGlobalCountry : SpainLocation : BarcelonaReference Code : 223281Functional Area : Contabilidad

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