Microsoft Dynamics Manager
The Cornerstone Talent
Madrid, Madrid, Spain
hace 6 días

The Cornerstone Talent is looking for the best talent to join to our client team.

They are an entrepreneurial team passionate about building innovative software (SaaS) solutions for hospitality & retail sectors .

Their mission is to provide to their customers the most advanced and easy to use back-office and business analytics solutions, to improve their profits through the automatization and optimization of management and business operation processes.

They work with the leading and most prestigious clients across the Europe and US.

What we are looking for?

  • A responsible for the day-to-day support MAPAL’s Dynamics 365 CRM for Finance, Marketing, Sales, Customer Success and Customer Support.
  • You will be the responsible for customizing and maintaining our Online Dynamics 365 and Power Platform environment for the mentioned areas, collaborating with business, IT team and development team.
  • You will administer, implement best practices, and provide primary application support for MS Dynamics CRM platform.
  • Responsibilities

  • Responsible for the day-to-day support of users by responding promptly to or triaging questions, delivering resolutions and support for 150+ users, providing exceptional customer service on the phone, email and in person.
  • Works closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes.
  • Responsible for executing the day-to-day configuration, administration, support, maintenance, and improvement of the CRM platform.
  • Supports CRM integrations to other tools (Outlook, Asana and MS Devops).
  • Builds views, reports, dashboards, workflows, and other routine actions. Identifies and deletes or merges duplicates, outdated, or inaccurate records.
  • Maintains user profiles and settings and provides training to end-users as needed.
  • Coordinates the evaluation, scope, and completion of new requests, working closely with and acting as the liaison between Sales, Product, and Development teams.

  • Acts as part technical project manager, part administrator, and part CRM analyst. Works with sales and / or services team to ensure customer interactions are appropriately captured.
  • Produces data driven insights and recommendations, both ad hoc and as required by the business; tests and approves system changes prior to deployment.
  • Identifies potential improvements to products and processes to overall enhance user experience.
  • Understands security best practices and work with information security team to mitigate risk.
  • Requirements

  • BA / BS in Computer Science / Computer Information Systems, Engineering, or equivalent experience and training
  • Advanced Microsoft Excel skills preferred.
  • Experience in the SaaS industry preferred.
  • 2+ years as a Microsoft Dynamics 365 CRM administrator Online
  • Experience with Power Automate is a plus
  • In-depth knowledge of sales, marketing and business processes preferred.
  • Advanced Microsoft Excel skills preferred.
  • Microsoft Dynamics 365 Fundamentals certification preferred
  • Benefits :

  • Competitive salary
  • You'll have to go to the office few days per week in the begginings. After several weeks, you'll work 100% remotely.
  • Stability conditions : permanent contract
  • Flexible working hours
  • International and bilingual working environment
  • Being part of a digital transformation working with cutting edge technologies, agile
  • and DevOps culture

  • Highly collaborative environment & connected team
  • Training & professional itineraries
  • Social Benefits : Discounts platforms, Baby Gift, Referral Programs, etc
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