In this position you ensure that all support and maintenance services related to SW solutions are delivered as defined within service level agreement (contract) and quality across a range of services and customers in retail areas of our business with a specific focus on large international customers in the Fuel and Convenience industries.
This is a remote position and can be based anywhere in EMEA.
You are responsible for
Daily monitoring of Diebold Nixdorf internal service and systems to ensure customer satisfaction
Control and management of the services delivery for multiple customer accounts
This role requires working closely with the customer, the Support Manager, internal teams, suppliers / subcontractors and other parties responsible for the software maintenance service delivery
Management of complex and structured relationships with large global companies
Control of customer budgets highlighting any potential deviation from the target company KPIs
Bachelor degree in information technologies, business administration or a similar discipline or extensive work experience in a comparable function and environment
Multiple years of experience in maintenance service delivery for complex software solutions, sales or service management
Good knowledge of service delivery in the IT industry, incl. ITIL certification
Fluent and professional written and verbal English language skills
PC literacy including MS Office
Experience in the Retail industry is mandatory, preferably in Fuel and Convenience
Experience of working in a multi-national / global environment and with remote / multi-location teams
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.
Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.