Customer Response Agent
Vueling
El Prat de Llobregat
hace 10 horas

Job Purpose

You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.

Main Accountabilities

  • Managing the Customer Journey from the iOCC, the Customer Response Agent role oversees :
  • Manage passenger assistance in case of disruptions in the customer journey
  • Prevent missed connections or overbookings support
  • Send communications to customers and airports
  • Manage daily request from authorities or airports.
  • Main Relationships

  • Their main relationships will be with the Customer Response Team Leader, Customer Care and Ground Operations.
  • Education

  • Degree in aeronautical management is a plus.
  • Experience

  • Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
  • Navitaire system (Skyspeed, GONOW, Skyport) or other bookings systems knowledge.
  • Competencies

  • Bookings system understanding and capacitation.
  • Dynamic person who can work under pressure and under fluctuant working rhythm.
  • Ability to adapt to new requirements in short time.
  • Accuracy and attention to detail.
  • Empathetic, patient, and supportive skills.
  • Highly self-motivated and directed.
  • Teamwork skills.
  • Languages

  • English : B2 or higher
  • Spanish : C1
  • Other

  • Work in shifts from Monday to Sunday (H24)
  • Level

    Individual Contributor 6

    Our benefits

    Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique.

    Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click

    We have won the award for the Best Low-Cost Airline in Europe 2021 at the Skytrax World Airline Awards, the worlds largest annual airline passenger satisfaction survey.

    We will continue to work hard to always offer the best customer experience!

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