This position performs technical field support function, situated in the Northeast of Spain. Mainly, Catalunya region.
You will be responsible for the installation, maintenance and technical service support of day-to day business of imaging equipment and associated ICT / electrical equipment.
Occasionally you will be asked to support tasks to manage project DR installation including presale preparation, on site visit to prepare installation and organize the installation remotely and on site.
You must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.
As a Field Service engineer you :
Are responsible to perform preventive / corrective maintenance on equipment.
Manage issues and escalade them, when necessary, to 2nd and 3rd tier support.
Assist internal and external customers on-site and remotely on technical questions.
Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required.
Install and modify Agfa products as an expert within your field.
Troubleshoot Agfa products, also repair and replace on-site and remotely.
Assist R&D and HQ in problem solving and risk analysis.
As occasionally DR Project support you :
Prepare installation, site meeting, organize planning, communication with customer, site visit and organize installation.
Degree in Engineering / Electronics.
Experience of 3-5 years as a field service engineering, (supporting healthcare products. Ideally CR and DR X-ray systems).
Experience of networking and remote diagnosis of complex equipment.
Experience of working safely with electromechanical systems.
Excellent analytical skills.
Excellent attention to detail.
Ability to use initiative.
Good team player.
Flexible and adaptable.
A dynamic global organisation with a history of innovation and strong product portfolio.
A challenging environment combined with a supportive management structure.
Career development and growth.
A competitive salary and benefit package.
A friendly work environment surrounded by dedicated and professional colleagues.
Job Segment : Maintenance, Electronics Engineer, Engineer, Electrical, Field Engineer, Manufacturing, Engineering