Dutch Speaking Financial Service Representative
Spot On Connections
Spain, Madrid
hace 6 días

Responsibilities :

  • Attend Inbound and outbound calls, emails, WhatsApp, chat to provide customer support and cross sell specific products in the Dutch market.
  • Inform and sell saving and investment products (securities and derivatives, Investment Funds, Pension Plans, savings insurance, discretionary or objective management, etc.
  • in which the client can invest in.

  • Inform customers about the main variables and situation of the national and international financial markets and their impact on the different products and services in portfolio.
  • Carry out the operation, commercialization and incident's management of the products and services described above.
  • Capitalise upselling & cross selling opportunities where applicable.
  • Requirements :

  • Dutch native speaker
  • High level of English and MS Office (Excel, Word, PowerPoint, Access).
  • At least 10-12 months of experience in Online environments - Must
  • Higher education in ADE, CCEE, Law or similar - desirable
  • Proven commercial experience of minimum 1 year in brokerage or investment service or selling Investment products - Desirable
  • Certifications CIF, CAF, EFPA, EFA, etc - Desirable
  • Experience in issuing calls for sale of investment products (Funds, plans, etc.) - Desirable
  • Experience in departments of financial analysis or market analysis.
  • Knowledge of financial markets, statistics and mathematics.
  • High customer orientation, empathy and active listening.
  • Excellent communication capacity oral and written.
  • Analytical ability and ease to acquire new complex knowledge autonomously.
  • Demonstrated commercial capacity, relationship and dialogue with people, businesses or groups.
  • Skills for problem solving.
  • High teamwork capacity.
  • Enterprising and self-demanding character.
  • Results orientation, self-motivation ability.
  • Ability to plan, organize and work under pressure.
  • Initiative, autonomy and "Can do" attitude.
  • Flexibility and adaptability to changing environments and new technologies.
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