Customer Support Assistant
SD Human Capital
Tortosa, Tarragona, España
hace 6 días

Descripción de la oferta

Our client enables companies and their employees an improved control of their expenses and the discovery of new savings opportunities.

They integrate the expense management process into a single, paperless workflow, eliminating the need for manual tasks and preventing fraud.

They belong to a multinational group of expense brands with HQ in US.

The Customer Support Assistant will be responsible for assisting with all incoming support requests through our various communication channels, focusing on supporting customers whose primary language might not be Spanish.

This job position is located in TORTOSA (Tarragona) .

Responsibilities :

  • Respond to incoming support phone calls ultimately resolving how-to and technical issues.
  • Respond to incoming support e-mails in a knowledgeable, articulate manner.
  • Create, track, and update support tickets using Zendesk.
  • Meet or exceed ticket quotas and metrics as determined by Support Team Lead(s) and Manager, Support.
  • Thoroughly learn as many aspects as the software as possible
  • Actively troubleshooting during Support calls.
  • Confirm, reproduce, and escalate potential product defects with proper documentation.
  • Work closely with other cross-functional teams including Customer Success Managers and Implementation Coaches to provide excellent service to customers.
  • Remain up-to-date with the company's latest product releases
  • What do we offer?

  • The possibility of joining an international technology Group of companies where your work and opinion matters from the very first day.
  • A yearly performance review.
  • Monthly team activities in Spain in several locations. Free English lessons. Free daily catering.
  • Free fruit in the office.
  • And the chance to become in two years or less, part of the Sales team if you want to.
  • If you have the experience requested and you have a deep interest in new technologies, in particular mobile technology, do not think about it any further and apply.

    Requisitos

  • Associate or Bachelor’s degree preferred, but not required. Equivalent years of relevant experience may substitute.
  • 1-3 years’ technical support or customer service experience
  • English is a must, and nice to have French and / or Italian.
  • Experience with Zendesk or other CRM software preferred, but not required.
  • Excellent problem solving and customer service skills
  • Eagerness to learn and stay updated on changing software platform
  • Proficient in Microsoft Office Suite
  • Excellent communication skills, both oral and written
  • Ability to work autonomously and as part of a team
  • Strong organization skills and ability to manage multiple high priority projects simultaneously and successfully
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