VOIP Lead Engineer, Barcelona
Page Personnel
Barcelona, Spain, Barcelona, España
hace 1 día
source : Tecnoempleo

Descripción de la oferta de empleo

Perfil buscado (Hombre / Mujer)

  • Fluency with English (Written and Spoken) is a requirement.
  • Candidate will have a good understanding and proven troubleshooting experience in SIP Truking.
  • Previous experience within a Telco / IT Helpdesk environment would be ideal.
  • Proven experience with the following vendors and associated equipment and management systems : Sonus GSX / PSX, Nortel DMS, Siemens EWSD, Cisco, Juniper, others.
  • Able to demonstrate a high level of capability from a second level troubleshooting perspective in VoIP and TDM Voice.
  • Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion.
  • At least 12 months proven experience of resolving incidents and enquiries at an advanced level.
  • Experience using Wireshark to analyse SIP traces.
  • Experience with one or several PBX systems an advantage.
  • Experience with NGIN an advantage.
  • Experience with number formats, TO, national / international call routing.
  • Able to provide training and coaching to new starters and less experienced team members and / or peers
  • Looking for a VoIP Lead Engineer with knowledge SIP, SDP and RTP

    Client Details

    Consolidated and Dynamic international company providing Telecom Service

    Description

  • Proactively monitor, troubleshoot, diagnose and resolve faults across the customer VoIP Solution.
  • Single point of contact for incidents and changes for the customer.
  • Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
  • Build, manage and strengthen Customer relationship. Create and follow up on communication plans agreed with Customers.
  • Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business.
  • Manage own workload effectively.
  • Carry out systems checks to confirm service status, configuration and presentation.
  • Participate, when requested, in Continual Service Improvement initiatives representing the Service Centre and area of expertise.
  • Provide training and coaching to new starters and less experienced team members and / or peers to assist with the on-going development of the team.
  • Coordinate and provide input into reports for complex and major incidents for individual Customers.
  • Participate and be available to work in the shift rota as required.
  • Job Offer

    Oportunidades de carrera y desarrollo profesional

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