Descripción de la oferta de empleo
Perfil buscado (Hombre / Mujer)
Fluency with English (Written and Spoken) is a requirement.
Candidate will have a good understanding and proven troubleshooting experience in SIP Truking.
Previous experience within a Telco / IT Helpdesk environment would be ideal.
Proven experience with the following vendors and associated equipment and management systems : Sonus GSX / PSX, Nortel DMS, Siemens EWSD, Cisco, Juniper, others.
Able to demonstrate a high level of capability from a second level troubleshooting perspective in VoIP and TDM Voice.
Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion.
At least 12 months proven experience of resolving incidents and enquiries at an advanced level.
Experience using Wireshark to analyse SIP traces.
Experience with one or several PBX systems an advantage.
Experience with NGIN an advantage.
Experience with number formats, TO, national / international call routing.
Able to provide training and coaching to new starters and less experienced team members and / or peers
Looking for a VoIP Lead Engineer with knowledge SIP, SDP and RTP
Consolidated and Dynamic international company providing Telecom Service
Proactively monitor, troubleshoot, diagnose and resolve faults across the customer VoIP Solution.
Single point of contact for incidents and changes for the customer.
Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
Build, manage and strengthen Customer relationship. Create and follow up on communication plans agreed with Customers.
Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business.
Manage own workload effectively.
Carry out systems checks to confirm service status, configuration and presentation.
Participate, when requested, in Continual Service Improvement initiatives representing the Service Centre and area of expertise.
Provide training and coaching to new starters and less experienced team members and / or peers to assist with the on-going development of the team.
Coordinate and provide input into reports for complex and major incidents for individual Customers.
Participate and be available to work in the shift rota as required.
Oportunidades de carrera y desarrollo profesional