As a Customer Representative some of your daily responsibilities will be :
Providing Concierge Services to clients : Personal assistance for information and bookings on the move. The Bosch Concierge Service provides a personal assistant that can access recommendations, reservations, weather reports and travel advice in a matter of seconds· Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
Emergency Calls Response : Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center.
Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.
Coordinate Roadside Assistance for drivers : Bosch Roadside Assistance provides support in the event of breakdowns or accidents.
At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, Your mission will be to arrange the appropriate assistance services.
If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
Track stolen vehicles : Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle.
As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking
What we offer
Be a part of our international network and profit from the diverse opportunities of a global employer : Training and internal growth opportunities.
A full time job, long-term contract.
Work five days per week, including working on weekends. Two weekends per month are OFF.
Work 100% from Home. Might have to attend 1-2 days in the office training per year.
1615€ Gross per Month (Including Home Office Plus, Language Adders for DE and non-fixed perfomance BONUS).
Expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.
Free and confidential psychological support : Our employees can access free of charge a psychological support line attended by professionals.
Discounts in Home Appliances : Get huge discounts in our cutting-edge technology home appliances like dishwashers, ovens, washing machines, heating units, power tools and many more.
Lifestyle Discounts : Get Access to our discounts scheme to more than 100 international brands.
Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
Fluency in POLISH (C2 level, Native or equivalent) and English (C1 Level) is required. Multiple language capability is desirable.
Candidates must be available to work full time (39 Hours per Week), in the Morning Shift.