Customer Service Representative Portuguese(morning)
Madrid, Spain
hace 4 días

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.


Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance directly to individuals and through employers and intermediaries.

Cigna’s mission is to help our customers improve their health, well-being and sense of security.


Critical analysis and processing of claims for medical expenses within the fixed turn around time and communication to corporate client.


  • Administration process
  • Coordinate and ensure a correct administrative follow-up of the assigned contracts / clients.
  • Take full responsibility for the premium administration
  • Keep records and filing up to date.
  • Implement contracts in case of new clients
  • Handle and process non-medical claims.
  • Manage your work, taking into account the applicable procedures and agreements
  • Participate efficiently in processing the document flows : inform your Operations Manager on clarity
  • gaps and possibilities to optimize the processes.

  • Commit yourself to high-quality administration and fast transactions
  • Communication process
  • Maintain good contacts with insurers, insured and clients concerning their policies and non-medical
  • claims.

  • Respond to questions in a qualitative way.
  • Manage all communications (letter, fax, e-mail) to clients and insurers.
  • Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).
  • Relations to other positions
  • Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses,
  • Statistics)

  • Provide all necessary information to the involved parties : clients, insurers, the International Customer
  • Services, Finance and Accounting Marketing and Communication.

  • Contribute to maintaining a co-operative and friendly working environment.
  • Inform the Operations Manager on problems and inefficiencies.

    Education Level :

  • Bachelor or similar by experience : Translation and Interpreting or Foreign Languages studies
  • Specific Knowledge :

  • Active knowledge of English.
  • Good knowledge of Italian
  • Skills :

  • Skillful in taking decisions : takes the right action on allocated files based on the available information.
  • Skillful with numbers : likes to work with numbers.
  • Accurate : works accurately on the input of data, aims to work faultlessly.
  • Discipline : pays attention to procedures, agreements and document flows.
  • Efficient : finds a good balance between quality and quantity.
  • Team player : Able to work in a team.
  • Skillful with computer programs : readily learns the ropes in the use of current office applications
  • Discreet : works discreetly with confidential (medical) information.
  • Shifts available :

  • Monday to Friday morning
  • Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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