TS Implementation Engineer (L3)
NTT
A Coruña, A Coruna, Spain
hace 2 días

Key Roles and Responsibilities :

  • Interact with clients on site to meet complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Knowledge, Skills and Attributes :

  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles
  • Academic Qualifications and Certifications :

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
  • Project management certification
  • Required Experience :

  • Minimum of 5 years relevant experience in an IT environment preferably with good knowledge of Computer Science.
  • Hands on experience in Routing, Switching, Wireless & Security.
  • Possess strong leadership and interpersonal skills with a customer service mindset.
  • Preferably Senior Executives specializing in IT / Computer Network / Security or equivalent
  • CCNP or equivalence certification is a MUST .
  • Solid work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Good project administration and documentation experience
  • Report writing experience
  • Basic project management
  • What will make you a good fit for the role? Standard career level descriptor for job level :

  • Have wide-ranging experience
  • Uses professional concepts and company objectives to solve complex issues in creative ways
  • Networks with others outside own area of expertise
  • Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
  • May coordinate others’ activities
  • Typically requires significant related experience with a Bachelor’s or equivalent degree
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