VIP Account Manager – Gaming, Betting, and Gambling
Initiate International
Barcelona
hace 9 días

Are you a VIP Account Manager looking for an exciting job opportunity in Barcelona, Spain ? You will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn.

Does this job sound like the exciting opportunity you have been looking for? Keep reading!

Your key job responsibilities as the VIP Account Manager in Barcelona, Spain will include :

  • Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
  • Constantly reactivate players with calls, emails, SMS and chat
  • Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
  • Communicate with other teams to ensure optimisation of player management
  • Create and oversee marketing and player management strategies for VIPs
  • Collect feedback by talking to VIP players and escalate it to responsible team
  • Welcome potential VIPs to the website after they made their first deposits
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
  • Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
  • Contact big winners and big losers on a daily basis
  • Knowledge sharing with other VIP Account Managers
  • Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations
  • Requirements for this VIP Account Manager job in Barcelona, Spain :

  • Must have an EU work permit
  • Excellent communicator across all channels with high confidence on the phone
  • Business- and sales oriented approach
  • Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer)
  • Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus
  • Ability to deliver results and outstanding services whilst working to tight timelines
  • Flexibility to work shifts, including evenings, weekends as well as public holidays
  • Self-starter with a positive, can-do attitude and good problem solving skills
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