CRM Analyst
TravelPerk S.L
Barcelona
hace 3 días

We are TravelPerk : a fast-growing, well-funded startup that has raised nearly $134m since our creation in early 2015. Backed by world-class investors from some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from the online travel industry - Booking.

com and Skyscanner, among others.

We’ve been named the fastest growing SaaS startup in Europe (#5 in the world) by the SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

We’re revolutionizing the B2B corporate travel market, worth over $1.3 trillion, by simplifying the process for everyone involved.

If you’re ready to take off with us, keep reading!

We are looking for a CRM administrator, who will help support the growth of our Customer Care Department in the long term, by optimising tools and processes.

This position demands great technical depth, innate curiosity and a data-driven mindset. It also requires excellent communication skills and ownership.

Experience using Salesforce and Zendesk is also a distinct advantage!

Are you an owner, motivated by building future success? Do you have experience building projects from scratch? Are you looking to make a true impact in your work place?

If your answer to all these questions is YES - Read on!

What you'll do :

  • Assist CC Operations Manager with designing CC Strategy
  • Own the optimisation of the CC Tools (ZenDesk, Intercom )
  • Analyse data and turn them into meaningful insights for our business
  • Assist CC Operations Manager on special projects (launch new market, new offering)
  • Troubleshoot and identify tool improvements
  • Collaborate with other teams to ensure efficiency and cross-functional alignment
  • Serve as liaison between departments to assist with change
  • Working closely with Workforce Management Team
  • What you'll need to have :

  • Perfect written and spoken English
  • Proven work experience in a Customer Care Operation position
  • Proven system or application administration including knowledge of Zendesk (Support, Chat, Talk, Guide) would be a strong advantage
  • Solid understanding of Customer Care metrics and the ability to explain the data insights to business partners
  • Good understanding of how to translate business requirements into tooling
  • Proven ability to solve practical business problems
  • Good prioritisation skills
  • Ability to balance attention to detail with execution in a fast-paced environment
  • Highest standards of accuracy and precision, extremely organised
  • What we always look for :

  • Honest, open and trustworthy : your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
  • Focused and determined : You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
  • You seek feedback early and often and are open to both give and take constructive and direct criticism
  • What do we offer?

    Flexible compensation plan" to help you diversify and increase the net salary

  • Competitive compensation including equity in the company
  • True development opportunity
  • 24 vacation days per year and flexible working hours
  • Health perks : Choose between a private health scheme or a gym allowance
  • Fresh fruits and snacks daily
  • Free Spanish classes
  • Yoga and meditation
  • This position requires you to be based in Barcelona. We can help with relocation from anywhere in the world.
  • English is the official language at the office
  • TravelPerk is an equal opportunity employer : All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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