Customer Support Agent (with German)
TransPerfect
Barcelona, Spain
hace 9 horas

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Barcelona

Responsibilities :

  • Processing questions and problems from users through a ticketing system
  • Answering queries on blogs and forums as well as social media channels
  • Getting familiarized with the games so you can advise players
  • Getting creative in finding solutions to technical problems and bugs
  • Encouraging user loyalty by providing an outstanding service
  • Contributing to studio-wide community strategies
  • Supporting the community managers with ad-hoc tasks
  • Requirements :

  • Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
  • A native level of English with excellent oral and written skills
  • Passion for and knowledge of games
  • Basic knowledge of social media from both user and professional points of view
  • Keen to work in an international environment
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent interpersonal skills
  • Experience in the video games industry
  • Strong computer and desktop publishing skills
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions
  • We offer :

  • An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
  • The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
  • A competitive salary
  • Valuable and transferable work experience in the games industry
  • Ongoing training and professional self-improvement opportunities
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