IT Service Catalogue Manager
BNP Paribas Personal Finance
Madrid, Community of Madrid, Spain
hace 1 día

Responsibilities

  • Responsible for the maintenance of the IT Service Catalog in conjunction with internal service and technology owners
  • Carries out the Product Manager responsibilities for the Service Catalog Management process
  • Strategic design of the Enterprise Catalog and drive toward a single system of engagement.
  • Coordinating and facilitating discussions and working sessions between Service Catalog Management and other processes, especially asset, configuration management and request fulfilment
  • Ensures up to date service information is available for users, that items are retired, made live and amended as required.
  • Completes regular reviews of the Catalog with internal stakeholders to ensure relevance to business needs and requirements.
  • Works with internal customers to ensure consistency and accuracy of the Service Catalog
  • Works with reporting team to assure that the service Catalog and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information
  • Proactively escalate problems and issues and drive to resolution
  • Professional Skills, Abilities and Experience
  • Essential :

  • 3 years of experience on ServiceNow Catalog Management, able to set and update Categories and Catalog Items & good knowledge of CMDB modules
  • 3 5 years of experience configuring and Administering ServiceNow
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
  • Experience in transformation and migration projects within Service Now or any other Service Management Application
  • Desirable :

  • ServiceNow System Administrator Certification
  • ITIL V4 Foundation Certification
  • Personal Attributes
  • Eager to learn
  • Analytical mind-set
  • Ability to work well under pressure, work autonomous and in team environment
  • Good interpersonal and communication skills.
  • Strong problem solving, decision-making, and analytical abilities.
  • Flexibility to work with a variety of personalities and styles
  • Languages & Qualifications
  • LANGUAGES

  • High English spoken and written fluent (B2 / C)
  • French spoken and written will be valued
  • QUALIFICATIONS

  • Bachelor in Computer Science or equivalent
  • ITIL V3 / V4 Foundation certificate
  • ServiceNow System Administrator Certification will be desirable
  • Others
  • On Site Services : From 9 : 00 to 18 : 00
  • On Call Services : Out of regular schedule, we provide On Call On Demand
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