Are you curious about where your career in operations might take you?
Amazon is looking for an experienced Investigations Manager with a passion for learning, to lead a team of Managers in Barcelona.
This role will work across organisations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units.
Key functions of the role include : working cross-functionally with, operations, product, risk management, driving projects to completion;
developing strategies based on data; balancing business needs and building great customer experiences.
Supervise, coordinate, and direct the activities of KYC staff.
Strong management and motivational ability - In charge of managing a team of Team Managers and taking appropriate actions based on processes, tools and high-judgement decisions to preserve the buyer and seller experience.
Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
Assist on compliance issues to ensure regulatory requirements are met using various monitoring systems and reports.
Check for unusual patterns indicative of suspicious activity.
Create and monitor reports and metrics for tracking purposes for on-going monitoring as well as new products.
Identifies trends in team performance and recommends / implements change to constantly raise the Performance levels in the team.
Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
Provide focused feedback loops for managers based on crisp performance and quality data.
Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.
Analyze the key levers of the business to identify trends and proactively take action to improve efficiency.
Recruit top-quality investigators.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
People Management Experience
Experience in working in Operations ideally back office.
Working knowledge of MS Office (esp. MS Excel) suite of products skills
Bachelor’s degree is preferred and / or relevant experience.