A vacancy for an INFORMATICS IMPLEMENTATION SPECIALIST (m / f) has arisen within Leica Biosystems in Spain. This is a remote role and can be located in any location.
In close collaboration with the Sales organization this role is responsible for specifying, deploying and maintaining Leica Informatic systems from specimen tracking, printer-based solutions and Epath connectivity within the histology environment.
The Informatics Implementation specialist works within COE Pathology Solutions team to provide customers with Informatic Application services executing the deployment at customer sites, by interacting with customer IT and Lab Seniors to deploy the components.
The Informatics specialist will work closely with the customer to finalise and deploy the Leica Informatic systems in accordance with specifications agreed prior to any deployment.
The Informatics specialists will provide support and assistance during and after any system goes live with Leica customers.
As a frontline company contact, the Informatics Specialist will be responsible for upholding all company policy and compliance regulations and will maintain good communication and working relationships with end users to ensure complete customer satisfaction.
You will be responsible for :
Analyse laboratory workflow and layout to deploy Leica IT Solutions tracking in a region.
Support laboratory specific IT needs to enhance IT solution, which will best support the customer site and in accordance to any deployed systems contract ad terms across all sales teams (PI, HI, HC and AS)
Work in close contact with the individual sales account and Business Development managers to
Run Workshops to educate and train end users
Develop programs be used by Sales Reps for printer based solutions
Utilize sales tools based on the identified needs of individual accounts
Ensure the products are positioned to promote Green and LEAN histology and effectively - create a culture to our customers that LBS sells system solutions, not just instrumentation
Product launches and software updates Work in conjunction with the BU’s, regional marketing and Sales account managers to prepare the launch and rollout of software upgrades.
Other support activities :
Working with Global Support to address major, persistent service issues.
Assisting with Global Support and local Service Management to ensure all products in field is of recommended Configuration Management.
Assisting in product demonstrations for key personnel as per Sales / Marketing requirements and agreed upon by Support Management.
Work on other ad hoc local projects
Traveling required, to customer sites, BU’s, congresses. Focus on the supporting a selected region in sales and service activities and data gathering.
80% of your time will be spent travelling with some out of routine laboratory hours working required.
Required skills :
We are looking for candidates with the following skills and experience :
University qualification in an IT science discipline
Strong analytical, verbal and written communication skills
Knowledge on network configuration and setup such as firewall, setting fixed IP
Knowledge on Microsoft SQL 2008 / 2014 to perform queries and backups
Knowledge on Mirth Connect HL7 interface engine to customise Leica CEREBRO interfaces
Knowledge on Windows 2008 server to perform schedule maintenances, performance and optimisation
Proven ability to learn in technical areas with limited previous experience
Proven ability to support IT systems during entire Product Life Cycle
Ability to evaluate customer needs and selectively sell’ and support benefits of a particular product
Fluency in English and Spanish. French is a plus
Some experience with histology equipment and laboratory processes