Account Helpdesk Agent Arabic & English + Other Language
Barcelona, Spain
hace 4 horas

This role requires the following languages : (spoken and written)

  • English
  • Additional languages highly valued :

  • German
  • Are you ready to join the workspace transformation?

    Leading a transformation requires talent, energy, focus and commitment that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

    If that sounds like you read below to find out more!

    Job purpose

    IWG currently has openings for Account Helpdesk Agents working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a great day at work everyday by carrying out the below tasks.

  • Handling customer service queries via telephone and email.
  • Resolve account, billing and payment queries.
  • Provide first-contact resolution where possible.
  • Update Customers on the progress of their query when first-contact resolution is not possible.
  • Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
  • Manage Customer complaints and queries in the designated system.
  • Meet agreed SLA’s regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
  • Work towards both individual and team targets daily.
  • Perform other duties and tasks as assigned.
  • About IWG

    With over 3300 locations in over 110 countries and 1000 cities across the world, IWG is the global leader in the fast growing Workspace as a service sector.

    As the owner and operator of internationally renowned brands like Regus, Spaces, Signature (and more) we provide local and global networks for all kinds of businesses.

    About Account Helpdesk

    Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the word. By working together, we are able to provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!

    We believe that in order for our Customers to have a Great Day at Work our team should too that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

    Check us out on Instagram iwg ops bcn

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