Partner Support Specialist
Fever
Madrid, Spain
hace 3 días

Hi, we’re Fever!

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission : to inspire through live entertainment.

Our mobile-first marketplace allows both discovery / inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others).

Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.

The preferences expressed by these communities allow us to create new experiences, which we call Fever Originals . These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats.

Some successful examples include the Candlelight Concert Series attended by over 3 million guests, the Los Angeles based Stranger Things : The Drive-Into Experience co-produced with Netflix, or the Mad Hatter G&T Party , all launched in multiple cities across the world.

Fever is a US company with a team of over 1200 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.

In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

ABOUT THE ROLE

  • Manage the onboarding of new partners, guiding them through the first steps
  • Give support to partners providing accurate, valid and complete information, solving questions and problems
  • Guide the partners through our internal platform
  • Assist partners in the billing process
  • Maintain close communications with the Sales Team
  • Translate new deals provided by the Sales Team into standardized information for operational purposes
  • Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner
  • ABOUT YOU

  • You have 1-2 years of relevant experience in dealing with partners
  • Comfortable in a fast-paced working environment
  • You have excellent interpersonal and communication skills (both oral and written)
  • You are able to handle delicate conversations with a calm, problem-solving approach
  • Native Spanish and Advanced English level
  • You are a go-ahead type of person, organized and motivated.
  • Excellent eye for detail and accuracy
  • BENEFITS & PERKS

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid.
  • Possibility of home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
  • English Lessons
  • Gympass
  • We have free food, drink and fruit at the office!
  • Possibility to receive in advance part of your salary by Payflow
  • Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities.

    We encourage everyone to apply!

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