Be an entrepreneurial, cross-functional, and thought leader that builds and delivers on strategic plans that solve exciting strategic customers' challenges and drives significant improvements to their KPIs through scaled creative and ad tech solutions.
In this role you proactively engage internal cross-functional stakeholders and multiple customer types to build and implement strategic annual account plans.
As a cross-functional leader you support improvements to customers’ success metrics, grow revenue from assigned accounts, ensure exceptional Advertiser and Agency engagement experiences, and facilitate knowledge exchange between existing / prospective customers and Amazon Product Management and Sizmek Operations Team members.
You partner closely with Business Development, Sales, Product Management and Customer Success leaders to define a competitive service strategy that enables long term growth while also addressing customers’ every-day, immediate needs.
You have direct accountability for continuously improving customer satisfaction and delivering strong results against customer, revenue and operational excellence metrics, including supporting Sales team's up-sell and renewal efforts.
You are enthusiastic, entrepreneurial, flexible, detail-oriented, analytical, and comfortable working with multiple teams across multiple locales.
You are passionate about advertising technology. You enjoy solving complex customer problems, working effectively with cross-functional teams and thrive in a fast-paced setting that is constantly evolving.
You have digital advertising and ad tech subject matter expertise and experience influencing senior customer and business stakeholders in a fast paced, data driven environment.
You have a strong track record of working with agencies and advertisers, possess interpersonal skills, and are able to earn trust with internal and external decision makers.
You respond effectively to customer needs and juggling customer priorities. Finally, you are comfortable with ambiguity and possess high levels of creativity, independence, flexibility and attention to detail.
Key job responsibilities
A day in the life
You develop and program manage annual account plans that deliver what our customers need first and propel our business forward.
Your strategies set out account achievements and include metrics that define success. You work with sales and customer leadership to identify what solutions provide the most customer value and with our Customer Success team to to meet customers' day to day technical needs.
You identify opportunities to support sales team's efforts to up-sell existing customers and work with the business development and sales teams to activate new business, ensuring customers sign up and find success with our technology.
About the team
Sizmek by Amazon, a subsidiary of Amazon Advertising, provides advertisers and agencies with solutions to create, distribute, and optimize their advertising.
These solutions include ad serving, creative authoring, customized analytics, and dynamic creative optimization across web, mobile, and video.
We start with the customer and work backwards in everything we do, including advertising. Sizmek has a range of strategic relationships including customers spanning direct brands, media agencies, and creative shops.