Commercial Excellence Manager (Spain & Portugal)
Amarin Corporation
Madrid, Community of Madrid, Spain
hace 1 día
source : Linkedin

The Amarin Srategy, Value Propositon and Commercial Excellence Team team is looking for a Commercial Excellence Manager-Spain & Portugal.

At Amarin, you’ll make a difference.

Our vision is to one day reach the moment when heart disease is no longer the #1 cause of death in Europe. Bold, we know.

But it’s what drives us every single day. Knowing that because of what we do, someone somewhere is less likely to have a heart attack or stroke.

That’s making a real difference if you ask us.

Even though we’ve been around for a while, in Europe, we’re starting from scratch. Building the organization, setting up the processes, educating people, delivering therapies.

And we’re doing it in record time. In today’s life science industry, that’s unique. Some might even say once-in-a-lifetime .

So if you’re looking for a company where you’ll be at the start of an amazing journey, a company that’s introducing a new era in cardiovascular care in Europe based on groundbreaking science, a company where you can really apply your experience, are empowered to innovate, where hard work is rewarded, and above all where you can make a true difference in people’s lives, Welcome!

But let’s be perfectly clear, given our current start-up phase, the pressure is high. Resilience, flexibility, results-oriented, and accountability aren’t vague notions here.

We expect a lot from each other and so we should. After all, patients count on us.

And at Amarin, we also count on each other. Teamwork and collaboration are essential. We support each other, challenge each other and help each other.

Across all functions and countries. We focus on moving forward, aren’t afraid of mistakes and leaders are just a (video) call away.

Because we know that together, we achieve more. Working with some of the brightest in the industry, each as knowledgeable, determined, and committed to our vision as the next, you’ll achieve more too.

Job Summary

The Strategy, Value Proposition and Commercial Excellence Team at Amarin Spain and Portugal is looking for a Commercial Excellence Manager to lead the field force effectiveness processes, technology, and insights together with the field management teams.

Within this role the need to drive a core model with local adaption of field force, digital and sales that includes related technology such as CRM (IQVIA OCE), activity planning and incentives (Axtria SalesIQ), sales report and commercial insights.

The role will cover Spain and Portugal markets.

As the Commercial Excellence Manager, you will be responsible for coordinating the execution of the strategy in the field, determining key performance indications, providing tools and knowledge for driving best the execution of the strategy in close coordination with the Sales Managent team and supporting in design and implementation of the incentives model and sales report.

As well as how this role requires day to day management and support of Amarins’ customer relationship management platforms, as well as providing strategic input into commercial operations.

Insight generation and inspiring the organization to gain insights into what can be done to unlock productivity and effectiveness in our field operation is important.

Additionally support in the enablement of the omnichannel vision and customer engagement planning is key.

The roles requires the ability to interact with business leaders to understand business context and desired outcomes, and transpose them into applicable data and technology requirements.

There is a strong dependency on the Europe region and collaboration with the region to drive a core approach where possible.

Job Responsibilities

  • IQVIA OCE Personal; work with local and regional stakeholders to documents requirements, Lead and Influence Sales Force Effectiveness, ensuring that the commercial organization execute business strategy and has the processes, tools, information and knowledge needed to make decisions & deliver strategic outcomes and drive continuous improvement.
  • Design and execution of a commercial training plan for sales force enablement. Act in an advisory capacity to the local team on how to use the platforms to support business performance.
  • Lead sales planning & performance programs and tools in collaboration with Marketing and Sales Directors; ensure activity plans are aligned to business KPIs and incentives design.
  • Governance of all SFE metrics, processes, systems, regular reporting & return on investment of projects and performance.

  • CRM Management. IQVIA OCE Personal; work with local and regional stakeholders drive adoption and support with day-to-day needs of the field force.
  • Ensure correct use of CRM by field teams to enter key data to inform on various business KPIs. Business partner; support field teams and office functions on OCE Personal, Sales IQ related matters and work with external support teams to ensure correct help is applied.

    Providing CRM system and data management support to the internal customers, guiding teams to appropriate support channels where necessary.

    Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials

  • Lead omnichannel engagement enablement projects : CRM, Customer Database, profiling segmentation and targeting, incentives and required enhancements.
  • Define and maintain data quality for the Omnichannel ecosystem; ensuring data governance of local data sets, identifying data quality issues and providing potential solutions to resolve them.

    Roadmap; support regional teams in roadmap for digital ecosystem based on business and market trends.

  • Business insights management. Create visibility of sales data, field, customer and channel insights through best-in-class examples to allow Business Leaders to see relevant, sales-driving opportunities & develop actions relevant to the strategic business direction.
  • Value creation : by correctly identifying business needs, communicate and demonstrate value of CRM and data solutions to contribute to total business solutions.

    Data management; ensure quality of data and information.

  • Lean project management for key strategic projects. Leading internal multidisciplinary teams in order to guarantee the success of key market transformational projects.
  • Lean philosophy ambassador.

  • Primary contact for European Commercial Excellence team and launching updates or upgrades to process and systems including change management activities to drive new behaviors in omnichannel engagement and insights-driven culture.
  • Ensure compliance and alignment of the customer relationship management platform with the pharmaceutical industry's regulations.
  • Ability to travel 10-20%
  • Job Skills, Experience, Qualifications

  • Academic background in business, IT or similar background
  • 5 years of prior CRM, commercial excellence in Pharma.
  • Previous experience in Commercial roles would be valuable.
  • Hands-on experience with Salesforce based CRM platforms (Veeva or IQVIA)
  • Good understanding of customer metrics and omnichannel ecosystem
  • Experience in managing commercial (CRM, sales, etc.) data and producing reports
  • Strong understanding of Pharmaceutical commercial and field models
  • Ability to work with large data models and flows
  • Strong communicator
  • Lean Project management skills
  • Experience in driving change and adoption of CRM tools in a local context
  • Excellent project management skills with technical background
  • Self-starter, strategic mindset and solution oriented
  • Fluent Spanish and English, Portuguese would be a plus.
  • Organizational Values

  • Integrity
  • Operational Excellence
  • Collaboration
  • Commitment to Quality
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