Key Roles and Responsibilities :
Interact with clients on site to meet more complex requirements of a solution.
Escalate unresolved problems and issues to the relevant third parties.
Delegates lower complexity tasks to engineers and technicians.
Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers and Technicians.
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Included in complex design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes :
Deep understanding and appreciation of technical design and business principles
Demonstrates solid project management and administration ability
Sound project skills which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to coach, mentor and provide guidance to team members
Excellent understanding of project management principles
Academic Qualifications and Certifications :
Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
Project management certification
Required Experience :
Extensive work experience in a technical implementation engineering or similar role
Experience engaging with clients and conducting presentations
Excellent project administration and documentation experience
Report writing experience
Good project management experience
What will make you a good fit for the role?
Standard career level descriptor for job level :
Have broad expertise, uses skills to achieve goals in creative and effective ways
Works on significant issues
Creates formal networks involving coordination among groups
Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
May supervise the activities of others
Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree;
or a PhD or equivalent with moderate experience; or equivalent experience