Senior Talent Community Specialist
Barcelona, Spain
hace 5 días

Job Responsibilities : The Senior Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, initiatives, and special projects, as needed by their team.

As a more experienced team member, they are also expected to be a source of truth for the above. They are responsible for advanced trainings both of our internal colleagues as well as our external resources.

Lastly, they are always a source of clever optimization through all day-to-day tasks. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

Main Duties

  • The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior
  • Talent Community Specialist :
  • Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
  • Represent the company and the Welocalize brand.
  • Proactively support and promote the Welocalize Brand in social media.
  • Support Talent Community team and Quality team with specific guidelines.
  • Support our Supplier Community pool with information.
  • Be an expert in executing the functional area.
  • Deliver advanced training (internal and external) : why and how processes are connected in the company / globally (full cycle on why and how departments are connecting between them).
  • Deliver weekly / monthly / quarterly reports on the status of all projects.
  • Handle Financial Management actions that affect functional area.
  • Areas of Expertise

  • Community Experience :
  • Offer excellent customer service to our global supplier base, providing support and enablement on all aspects of the supplier experience, mostly using our ticketing and knowledge management system : Zendesk.
  • Develop detailed understanding of the technical and commercial aspects of our partnership with our global workforce, mastering the use of different software's and business processes.
  • Engage critically with workload, proactively suggesting improvements to existing processes shaping our worker community experience.
  • Contribute to employer branding maintenance and strategy, with a focus on Social Media, mass email campaigns, and live events.
  • Assist the internal stakeholders of our production teams, to provide consultancy on supply-chain issues, and work together to ensure timely and high-quality project delivery to our clients.
  • Talent Acquisition :
  • Recruit new talent into Welocalize’s Talent Community.
  • Offer an engaging prehire experience.
  • Constantly be researching and improving our recruitment channels.
  • Partner Success :
  • Offer excellent customer service to our VIP suppliers.
  • Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results.
  • Build regional supply strategies.
  • Talent Transformation :
  • Understand what talent levels are available on the market.
  • Build modules to address gaps between market available talent and current customer needs.
  • Measure success of modules and constantly improve processes.
  • Experience

  • 3 to 5 years’ relevant experience in functional area.
  • Experience in a fast-paced, client-centric environment, ability to adapt to Business
  • needs.
  • Ability to stay organized and informed in a fast-paced environment.
  • Good communication skills, attention to detail, and self-driven, ability to meet tight deadlines are essential.
  • An objective, problem-solving mindset, mental flexibility and a can do attitude, having a solution-oriented approach to every challenge.
  • Taking the initiative to proactively assess and mitigate risks.
  • Enjoys working in a team and derives energy from being within a team, contributing to the team's success.
  • Team-player with the ability to problem-solve and show initiative.
  • General Knowledge in Marketing / PR / Recruitment / Account management.
  • Social media skills, knowledge on how it influences our customers, our brand and the impact we can have in handling feedback.
  • Ability to prioritize ongoing projects based on business needs and urgencies that can arise.
  • Fluency in written and verbal English.
  • Strong computer literacy, MS Office, e-mail, internet navigation skills.
  • Proven ability to learn new processes and tools.
  • Positive and energetic, thrives in all kinds of social situations, regardless of culture.
  • Knowledge of the localization industry desired but not mandatory.
  • Key Competencies

  • Excellent Customer Service skills.
  • Naturally inclined towards Quality in all areas of responsibility.
  • Persuasive Communicator with a focus on transparency and building relationships.
  • Problem solver with a drive for Continuous Process Improvement.
  • Passionate about learning.
  • Technical and analytical mindset.
  • Thinking outside of the box.
  • Education

  • Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
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