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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.
A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.
Guerbet (GBT) is listed on Euronext Paris (segment B mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.
Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging.
Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.
For more information about Guerbet, please go to www.guerbet.com and follow Guerbet on Twitter GuerbetGroup
Location : Madrid, Spain
Guerbet is recruiting Field Service Technicians M / F on a permanent basis contract. You will perform installations, repair and preventive maintenance activities on all Guerbet products at customer locations in Spain and Portugal.
In charge of the field activities, you will execute them in strict adherence to Quality System Procedures and requirements.
Utilize troubleshooting skills to determine equipment issues and restore equipment to proper operation.
You will be as well responsible to provide comprehensive documentation of service and performance testing completed, and coordinate activities as an essential team member within a field organization to meet customer expectations.
Perform installation, repair and preventive maintenance of Guerbert injectors in strict adherence to Quality System Procedures and requirements.
Work independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business
Work closely with the Sales department for successful implementation of Guerbet products. This will include close coordination of all installations and product launch.
Report daily all service activities.
Timely and accurately perform administrative tasks as necessary to meet business / regulatory requirements and provide service documentation for the customer
Travel, as required, to meet obligations relative to business and customer requests for service
Execute electronic Service Requests to provide complete service documentation to the customer
Accurately and responsibly manage and maintain service parts inventory
Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management
Complete and submit expense reports through on-line expense system within required time parameters
Responsibly maintain and coordinate test equipment within proper calibration intervals.
Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
Ensure adherence to training & quality procedures by the organization
Ensure the appropriate reporting of any customer complaints / product complaints according to Guerbet policies.
Implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters
More than you degree, your personality and your skills will make the difference : able to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services.
You have strong technical and excellent communications skills.
Competencies and Experience
Holder of a Technical degree in electronics, accredited certificate or equivalent
Ideally 2 years of field service experience in pharmaceutical / medical device area
You have a good combination of education and experience in related field
Demonstrated PC competency in Windows with working knowledge of MS Office.
Ability to implement corrective action for equipment failures, work under pressure
Good command in managing customer accounts relative to service matters
Flexibility to travel extensively across Spain and Portugal
English proficiency, professional level of Spanish and Portuguese
Valid Driver’s License