The Operations Business Unit is delivering HR & payroll outsourcing (HRO) and technical maintenance services to clients in line with the Statement of Services and the agreed services levels.
Working at HRO, the HR Customer Management Advisor will be the first point of contact for incoming inquiries from employees, retirees or customer HR representatives regarding HR administrative processes (Payroll, HR Administration, Time attendances, Organizational management).
This position is located in Granada, Spain.
Main tasks & responsibilities :
Handles and tracks incoming calls and e-mails
Handles / Creates tickets in our HR Information System
Has daily interactions with other departments and clients by phone and e-mail
Escalates requests to appropriate teams
Performs Fast Data Entry
Builds up and maintains a relationship of confidence and mutual respect with clients
Analyses and solves HR questions (policies, procedures, collective agreements)
Analyses and solves HR system questions (WFA, Time, Org.Mgmt, Payroll)
Provides HRIS Navigation Support, analyses and solves questions
User Access Management
Performs ad hoc and recurring reporting
Creates certificates and contract addenda
Archives Documents in Employee Files
Degree in HR policies and processes is a plus, but not a must
Good computer skills (MS Office)
Personal skills :
Interest in HR and / or Administrative Support
Excellent written and verbal communication skills in both Danish and English.
Strong sense of integrity with an awareness of confidentiality and diplomacy
Ability to organize work and priorities to meet deadlines with limited supervision
Accurate in terms of quality and respect of deadlines
Ability to work autonomously while having a strong sense of commitment to team and department
Be a good analyzer and problem solver What we offer :
International business environment and opportunity to use foreign languages
Work in a culture where you can achieve excellence in your career and develop to your strengths
Young and dynamic office environment
Benefits package, including life insurance, health insurance, language classes, etc.