Customer Service Sales Representative - German Market
WEBHELP SPAIN
Valencia, Spain
hace 6 días
source : Europe Language Jobs

Description

  • Description Customer Service Sales RepresentativeResponsibilities : - Mainly handle inbound activity (calls, emails, chat, tasks)- Fast and effective response to inbound emails- Outbound calls when necessary to solve issues with already bought products- Quote creation and follow up- Ensuring personal knowledge of the Store portfolio and Post sales process´
  • s are maintained- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM &
  • Order-Status Suite with a high quality, efficient and customer centric approachWe offer : - Full time (39 hours / week) and a long-term contract- Schedule : Monday to Friday from 8 : 30 - 17 : 30- Salary : 19.

    500 euros gross / year + up to 2.000 euros gross / year in bonus- Start date : Immediate- Holidays : 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)* Requirements Candidate Profile : - Native level of German + Fluent in English.

  • Strong communication skills- Knowledge of sales techniques (up- / cross-selling, objection handling, etc)- Customer Driven and motivation to work in sales- Achievement and target oriented- IT knowledge and technical understanding- Minimum of 1 year relevant experience- Strong personal interest &
  • curiosity in IT products and applications- Real capability to listen to customers- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs- Exceptional customer facing and customer care skills The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

    The period of holiday entitlement is fixed by mutual agreement between the company and the employee. Referencia RRQ22-005805-1-GERMANY

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