Operational Support Advisor
Barcelona, Spain
hace 11 horas

About the role

Keyaccountabilities :


  • Monitor on a daily basis Market by Market fraudlevels and reporting of any unusual activity.
  • Manually override decisions using predefinedcriteria to support the correct decision, and capture intelligence from these decisions.
  • Further investigation of fraudulent activity,brought to Dyson’s attention by the police.
  • Charge Backs

  • Monitor charge back notifications and investigateeach one individually, before making decisions on liability
  • Ensure that a full and accurate log is made onevery chargeback that is investigated.
  • Operation Support Desk

  • View the end to end order journey from placingof an order to it being delivered by the courier. This should include both Sales and Operational issues, including :
  • Review Stock Issues where there are known potentialstock availability constraints, and identify if an out of stock position islikely to occur.
  • Liaise withrelevant stakeholders regarding activity levels so that they can make informeddecisions with service providers.
  • Build relationships with all EU / Market Logisticsto retrieve information in a timely manner to review performance and identifystrong ways of working.
  • Refunds

  • Assist with auctioning and processing customerrefunds for finished goods, spares and accessories.
  • Complete gesture of goodwill refunds onceauthorised.
  • Complete refunds of shipping and postage costswhen we have not met our delivery promise.
  • About you

    You’ll need to have :

  • A good level of PC competence including Excel.
  • Proven experience in written communication andescalated complaint handling.
  • Working knowledge of Engage and SAP
  • Strong focus on driving productivity and achievement of targets.
  • Ability to work under pressure.
  • Professional and proactive approach.
  • Excellent decision making ability.
  • Excellent communication skills including good written and verbal English plus at least one other core EU language.
  • Benefits

  • Company bonus
  • Discount on Dyson machines
  • Competitive annual leave
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación