The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate.
These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.
Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
Effectively communicates sales and technical information with customers
Diagnoses and provides a path to resolving technical issues
Report and escalate new customer issues
Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
Manage an individual ticket queue
Full-time (39 hours / week) and long-term contract
Rotating shift : 10 : 00 - 19 : 00 Monday To Saturday
Opportunity to join an international team
Relocation package if you are living abroad
Native level of Portuguese
Good level of English and Spanish spoken and written
Excellent customer service skills
Excellent communication skills (ability to communicate technical issues in non-technical terms)
Excellent time management, organizational, and prioritization skills
Motivation to learn new hardware & software technical specifications
Some understanding of wireless networks (setting up wireless networks, troubleshooting, different operating systems) preferred
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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