Technical Solutions Consultant - Portuguese market (m/f/d) 0819X
SELLBYTEL Group Nuremberg
hace 1 día

Your role

The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate.

These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.

  • Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
  • Effectively communicates sales and technical information with customers
  • Diagnoses and provides a path to resolving technical issues
  • Report and escalate new customer issues
  • Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
  • Manage an individual ticket queue
  • Why apply?

  • Full-time (39 hours / week) and long-term contract
  • Rotating shift : 10 : 00 - 19 : 00 Monday To Saturday
  • Opportunity to join an international team
  • Relocation package if you are living abroad
  • You have

  • Native level of Portuguese
  • Good level of English and Spanish spoken and written
  • Excellent customer service skills
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Excellent time management, organizational, and prioritization skills
  • Motivation to learn new hardware & software technical specifications
  • Some understanding of wireless networks (setting up wireless networks, troubleshooting, different operating systems) preferred
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

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