Cloud Support Engineer (German speaker) - Remote
Akamai
Madrid, ., Spain
hace 1 hora

Job Description

Would you like to provide customer support for Akamai Web Performance, Media and Security products and services?

Would you like to deliver 30% of the internet worldwide daily?

Join our world class Technical Support team

We strive to be the trusted support services partner, keeping our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.

We deliver managed services for media and security, proactively maintaining quality and protecting our customers online presence.

Partner with the best

As Cloud Support Engineer at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers.

You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.

You will be responsible for :

  • Working as a trusted support partner to resolve customer questions and issues
  • Leading technical investigations across Akamai's Distributed Network. Owning the problem resolution and collaborating with internal teams
  • Providing technical support, analyzing existing technical issues across Akamai's Distributed Networks, proposing solutions to prevent issues recurring
  • Using knowledge and experience to improve internal tools and developing into a Subject Matter Expert
  • Do what you love

    To be successful in this role you will :

  • Have at least a Bachelor's in Computer Science or related technical field
  • Have experience providing technical solutions & support to B2B customers. Have experience with web technologies such as HTML, JavaScript, CSS
  • Have good knowledge of common network protocols such as HTTP, TCP / IP, UDP, DNS and relevant troubleshooting tools
  • Have experience with Linux and / or Unix, basic skills with programming languages such as Python or shell scripting
  • Be fluent in English, and German
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This is a flexible role and may be performed at your home and / or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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