Community Operations Lead
Goodwall
Madrid, Community of Madrid, Spain
hace 1 día
source : Appcast

About Us

Goodwall is a social platform that links youth to opportunities for skills development, jobs and scholarships. Leveraging technology and an ecosystem of partners, Goodwall empowers young people to take advantage of opportunities, connect to others with shared interests, and showcase their skills and talents through a digital CV that can be viewed by recruiters and investors.

Through our gamified challenges, which focus on skills development while making a positive impact on society, youth can receive rewards such as monetary prizes, scholarships, courses, internships and jobs.

Goodwall is global and growing! We have more than 2 million members from 150+ countries. We are a remote-first company, and our team work where they are, all over the world.

Goodwall is financially backed by leading investors, raising over $20 million in funding and have been featured by Forbes, The Wall Street Journal and CNN.

The mission

We’re looking for an exceptionally passionate individual to join us to help manage and take our Gen Z community to the next level.

Are you excited about building communities and connecting with inspiring people? This role will take ownership of our Community function, leading a team of Community Managers who are in the frontlines of supporting our communities, interacting with users and executing initiatives that drive user engagement.

Core Responsibilities of the Community Operations Lead :

1. Strategy & Team Leadership

  • Recruit, manage and inspire a global team of Community Managers
  • Set clear goals and expectations for team members
  • Have ownership over the Community Operations Strategy and its implementation
  • Lead team expansion as we scale the function
  • Liaise with other teams such as, Product and Growth, on strategic initiatives that drive user growth, engagement and retention
  • 2. Understanding Users

  • Coordinate research of target audience interests (e.g. market trends, identify trending topics on other platforms)
  • Ability to interpret, analyze and monitor user metrics to provide insights and recommendations
  • Present user insights to the broader team (e.g. Growth, Content, etc.)
  • 3. Community Operations

  • Develop incentives that encourage high-quality content creation from the entire Goodwall community
  • Support in running initiatives that facilitate organic growth with Growth team (e.g. Ambassador program)
  • Oversee community participation and content creation by Community Managers
  • Support in the preparation and delivery of campaigns with cross-functional teams
  • Monitor user sentiment and provide relevant feedback to our teams
  • Identify process automation / improvement opportunities
  • Job requirements

    Preferred Skills & Work Experience :

  • 4+ years of work experience in a fast-paced Community Management / Operations, Customer Service / Operations or Digital Content environment
  • People Management experience
  • Exceptional written and verbal communications skills
  • Passionate about online communities, social media and Gen Z
  • Strong organizational skills and ability to manage multiple projects simultaneously
  • A team player used to working in a collaborative environment
  • Experience with social media metrics tools and dashboards (e.g. Mixpanel, TweetDeck, Facebook Business Suite) is a plus
  • What we offer

  • A unique opportunity to build a game-changing product and community for Gen Z in a well-funded, fast-growing scale up.
  • A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.
  • An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.
  • Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.
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