Dutch Customer Support
recruit 4 work
Barcelona, Spain
hace 4 días
source : Join

Customer :

Our customer established Private & Commercial Bank (PCB) corporate division combines the bank's expertise in private and commercial banking with Postbank and Wealth Management in one corporate division.

Both in their home market and internationally, they offers their clients high-quality advice and a wide range of financial services from a single source.

These range from comprehensive services for retail clients, to solutions for demanding clients in Private Banking and Wealth Management, to business and commercial client coverage

These will be your tasks

You will be working in a project with relatively simple processes, but accuracy is an absolute must. You will be the main contact point for customers that have questions or issues with a banking application.

There is a training program in which you will go through all the aspects of the job. The training period consists of 5 days.

You're offering these qualifications

  • Call centre experience is an added value, but not required;
  • Basic computer skills are necessary;
  • Able to follow procedures around sensitive data;
  • You can submit proof that you are free of criminal offences;
  • Flexibility and punctuality regarding working hours (shifts including evening and weekend services).
  • Requirements

  • Communicative and empathetic;
  • Disciplined and accurate;
  • Respectful and positive towards customers;
  • Solution-oriented thinking;
  • Reliable.
  • We're offering these benefits

  • Paid training
  • Free Spanish lessons (once a week)
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with the possibility of a bonus of € 3000 per year
  • Employee benefits such as meal card, transport card and private insurance
  • 4 company outings per year
  • Free fruit and drinking water
  • Growth opportunities
  • Barcelona, Spain

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