Front Desk Supervisor
Belmonte Group
Cardedeu, ES
hace 4 días

The Front desk Supervisor will provide the best in house guest experience to visitors, employees and brands when in our Management Offices.

He / She is part of the hospitality team within the space and closely work with all the teams. He / She is responsible to look after all employees request and the daily duties and running of the Offices.

Working to and in support of the Office Manager.

KEY RESPOSIBILITIES :

Supervision of the Front Desk area :

  • Follow standards and guidelines provided for the etiquette, tone and language to be used when dealing with guests
  • Ensure all internal (staff) & external (brand) enquiries are dealt with efficiently and with a high quality of service
  • Taking responsibility for the Front Desk area as first filter for OM
  • Lead & supervise the Front Desk area to assure fully develops & performs .
  • Delivers consistent service to guests either by telephone or in the offices.
  • Create and maintain excellent business relationships with the guests at all times and go does everything possible to exceed their expectations.
  • Office Coordination, Admin & Support :

  • Conduct & supervise the start of the day set-up and end of the day close down of Reception systems and processes.
  • Gravity point & wellbeing program execution according to main Office strategy, from the weekly BAU to the seasonal treats
  • Reception / Office Petty Cash
  • Other tasks :

  • Team Meetings among both Office Departments
  • Director’s support, e.g. Director of Hospitality & Guest Experience on an ad-hoc basis
  • Communication channels with mainly HR, Operations, and Hospitality, but all the office members too - daily
  • Requirements :

  • Excellent verbal, written and interpersonal communication skills (Spanish & English)
  • Strong organisational skills, critical thinking skills and solution orientated.
  • Likes to provide service and gets motivated by providing excellence in service.
  • Demonstrates drive, resilience and flexibility when working in a dynamic and fast paced environment.
  • Ability to work successfully to tight deadlines and within commercial budgets.
  • Confidentiality
  • Ability to remain calm and prioritise workload
  • Strong detail-oriented profile
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