Capacity Planning Program Manager - Outsourcing
Barcelona, Spain
hace 6 días
source : Experteer

This role can be based in an EU SPS location which includes Barcelona, VCC Germany, or Cork.Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want.

We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Selling Partner Support strives to predict our Selling Partner's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

So to our Third Party Merchants, we ARE Amazon!The position will lead and own our high impacting AEMEA Outsource capacity planning function.

Capacity planning PM role where we are looking for an exceptional candidate who is passionate about the Customer Experience, who thinks / acts globally, and who has the ability to contribute major new innovations in the industry to join us as Program Manager.

The position will lead and own our high impacting AEMEA Outsource capacity planning function. They will work with both amazon internal and external teams, managing capacity across the network and optimizing our volume placement along the way.

He / she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

The ideal candidate is a leader with demonstrated ability to learn new capacity planning methodologies process mapping, process roll out and organization adherence to new processes.

This opportunity requires excellent problem-solving, communication skills and a strong track record of delivering results.

Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.

This role can be based in an EU SPS location which includes Barcelona, VCC Germany, or is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Basic qualifications· A bachelor's degree or Master's degree in an analytical or business field, or comparable business experience with some technical background.

  • 4+ years’ experience in a planning function for a large scale (>
  • $50Mn cost impact) consumer-facing or operations organization, preferably in outsourcing.· Prior experience working with outsource partners and service providers.

  • Extensive experience using Microsoft Excel for data analysis and reporting.· Experience in implementing large scale processes to improve efficiency of operations· Program management experience for multi dimensional team collaboration.
  • Preferred qualification · Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities.

  • Strong quantitative and qualitative analytical skills as well as good business judgment· Cross-functional project management experience· Experience in a fast paced, high-pressure office environment
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