This role requires the following languages (fluent level spoken and written)
Additional languages highly valued
With over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector.
As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Basepoint, and No.
18, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world's largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.
Our LSC Core Value
Greatness is a choice :
Regus currently has openings for Account Helpdesk Agents working within our Customer Service Team. As an Account Helpdesk Agent, you play a key role in assuring customer service delivery to our customers.
The Account Helpdesk Agent provides email and telephone support to our customers.
The Agent will aid the customer, where possible resolving the question immediately. Where the customer's concern cannot be resolved on the first contact, for example, it requires action by a local field or finance team, the Agent will coordinate the resolution.
Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent.
Required Knowledge, Skills and Qualifications
IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively.
We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.
Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working on how and where they want.
Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals.
With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want a choice.
Through our companies, we provide that choice and serve the whole world of work : Regus, Spaces, No18, Basepoint, Open Office and Signature.
We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet to individuals and the next generation of industry leaders.
All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.
We're reaching a tipping point. The workspace revolution is coming.
Are you ready to lead the workspace revolution?
Leading a revolution requires talent, energy, focus, and commitment. We need colleagues with these attributes to help us help millions of others to work more productively in over 110 countries, 1,000 cities, and towns, and 3,300 locations.
We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition, and ability to make business happen for our clients and we'll support you every step of the way as you build an exciting, fast-paced and challenging career.
Find out more at .