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With over 90 years dedicated to medical imaging, our mission has always been the same : to improve the prognosis and quality of life of patients worldwide.
From Research and Development to Support and Sales Functions, Chemical and Pharmaceutical Production and the Supply Chain, day after day over 2,800 employees undertake to provide essential innovative solutions to diagnostic and interventional imaging.
Together we can achieve more and guarantee a better and more sustainable future for generations to come. Be part of the adventure. Join us!
Job purpose and responsibilities
Perform installations, repair and preventive maintenance activities on all Guerbet products at customer locations in Spain and Portugal.
Execute field activities in strict adherence to Quality System Procedures and requirements. Utilize troubleshooting skills to determine equipment issues and restore equipment to proper operation.
Provide comprehensive documentation of service and performance testing completed. Coordinate activities as an essential team member within a field organization to meet customer expectations.
Perform installation, repair and preventive maintenance of Guerbert injectors in strict adherence to Quality System Procedures and requirements.
Work independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
Work closely with the Sales department for successful implementation of Guerbet products. This will include close coordination of all installations and product launch.
Report daily all service activities.
Timely and accurately perform administrative tasks as necessary to meet business / regulatory requirements and provide service documentation for the customer.
Travel, as required, to meet obligations relative to business and customer requests for service.
Execute electronic Service Requests to provide complete service documentation to the customer.
Accurately and responsibly manage and maintain service parts inventory.
Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
Complete and submit expense reports through on-line expense system within required time parameters.
Responsibly maintain and coordinate test equipment within proper calibration intervals.
Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
Ensure adherence to training & quality procedures by the organization
Ensure the appropriate reporting of any customer complaints / product complaints according to Guerbet policies.
Implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
Required Skills & Background
Professional level of Spanish and Portugal (the knowledge of both language is essential)
Flexibility to travel extensively across Spain and Portugal
Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field
Ideally 3-5 years field service experience
Valid Driver’s License
Technical field service experience requiring strong technical & excellent communications skills
Demonstrated PC competency required in Windows with working knowledge of MS Office.
Ability to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services
Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters
English language proficiency