Technical Support Specialist
Madrid, Spain
hace 12 horas
source : Just Join IT

JavaScript (nice to have)

HTTP (regular)

DNS / SPF / DKIM / DMARC (regular)

At Prowly, we take special care to support our users in the everyday use of the application we create.

And most importantly, they appreciate it .

If you like contact with people from different parts of the world and would like to prove yourself on the customer service front, it is a good thing, because we are currently looking for a Technical Support Specialist, who will provide customer service with a focus on the technical side of Prowly.

Who we are

After 8 years on the market, we are one of the top PR platforms in the world. Thanks to our tool, PR specialists can manage media relations more efficiently, saving time on routine tasks.

We started our adventure with online business in Poland and hence we operate to this day, but we are developing most dynamically on foreign markets, in particular in the United States.

In September 2020, we became part of the American company Semrush, a global leader in SaaS solutions targeted at marketers and SEO specialists.

This is a very special moment that opened the way for us to develop in the direction and pace that we could only dream about a dozen or so months ago.

Today, dreams have become real plans, and these really great plans cannot come true without great people on board.

Responsibilities will include :

  • Responding to enquiries from Prowly customers contacting us via chat, email and phone.
  • Providing assistance and guidance to customers with technical issues
  • Coordinating solutions with dev and production teams
  • Running product training sessions
  • Handling requests from tier 1 support agents
  • Our requirements :

  • At least one year of experience at a similar position in a SaaS company
  • Good command of English both written and spoken
  • General understanding of email server configuration including DNS, SPF, DKIM, DMARC
  • General understanding of how web servers operate including HTTP, HTTPS, TLS, reverse proxy, websockets and certificates
  • Practical knowledge of the command line (bash / zsh shell)
  • Basic and practical knowledge of SQL (PostgreSQL)
  • Familiarity with internet browser developer tools
  • Bonus / nice to have :

  • Basic knowledge of HTML, CSS and JavaScript
  • Familiarity with API and integrations with popular social media platforms
  • Familiarity with Amazon AWS
  • What do we offer in return ?

  • Attractive salary (based on an employment contract) - ranges of PLN 6.5 - 8 thousand gross, depending on your experience
  • Freedom to choose a workplace (we work remotely, but we also have an office in Old Mokotów : )
  • The possibility of a real impact on the product / strategy of the company, we listen to our employees : )!
  • Subsidy to benefits (Multisport and Medicover)
  • Development budget
  • Mental Health at work program - psychological support on demand
  • English language course conducted by native speakers - from the first day of work
  • Pleasant integration meetings whenever it’s possible : )
  • How the recruitment will look like :

    The recruitment will be three-stage and will consist of :

    1. Interview with Talent Acquisition Specialist

    2. Meeting with CS team and homework afterwards

    We’re happy that you’ve arrived here this means that our ad has caught your attention! We’d like to meet everyone who sends us their application, however, we are unable to get in touch with everyone, so we strongly encourage you to attach at least a short message to your CV, thanks to which we’ll be able to get to know you better in the application analysis stage : )

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