Level 4 Networking Engineer
NTT
Bilbao, Vizcaya, Spain
hace 5 días

Key Roles and Responsibilities :

  • Interact with clients on site to meet more complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Delegates lower complexity tasks to engineers and technicians.
  • Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in complex design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Knowledge, Skills and Attributes :

  • Deep understanding and appreciation of technical design and business principles
  • Demonstrates solid project management and administration ability
  • Sound project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to coach, mentor and provide guidance to team members
  • Excellent understanding of project management principles
  • Academic Qualifications and Certifications :

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
  • Project management certification
  • Required Experience :

  • Extensive work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Excellent project administration and documentation experience
  • Report writing experience
  • Good project management experience
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Have broad expertise, uses skills to achieve goals in creative and effective ways
  • Works on significant issues
  • Creates formal networks involving coordination among groups
  • Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
  • May supervise the activities of others
  • Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree;
  • or a PhD or equivalent with moderate experience; or equivalent experience

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