Technical Onboarding Specialist (French, Italian, or German speaker)
Criteo
Barcelona, Spain
hace 6 días

Who we are At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment.

We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.

Integrated into the EMEA Technical Services team, your role will be to own a portfolio of customers during the integration of the Criteo solutions on their e-Commerce site.

You will assess clients' technical stack and determine what the most efficient way for them to perform their integration with Criteo is and provide them with documentation and guidance.

You will be helped in doing so by our wide range of tools and trainings and our very experienced and supportive team of Engineers.

For each new integration starting, you will be clients' primary point of contact and engage with them, defining a clear agenda for the tasks to be performed.

You will need to get a commitment from the client to deliver according to said plan. When facing technical challenges, you will be tasked with escalating issues to the Technical Solution Engineering teams.

You will be asked to give clear context, describe the issue factually and offer suggestions of solutions and implement the solution delivered by the Engineering team.

What you’ll do

  • Own and manage the customer onboarding process from customer commitment stage through to product activation.
  • Plan the product integration strategy in order to minimize integration times.
  • Motivate customers to act autonomously to ensure successful deployment of their Criteo campaigns over e-mail and phone.
  • Test and troubleshoot the client’s implementation, providing feedback to the client’s engineering team.
  • Work closely with your Solution Engineer colleagues to escalate custom requests or technical issues and follow them up until resolution.
  • Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless.
  • Keep track of customer interactions in Criteo's integration tools and CRM, providing visibility on the status of your clients' portfolio.
  • Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  • Work in a fast-paced innovative environment and be cool under pressure.
  • Contribute to the improvements of the product integration methodology.
  • Who you are

  • Fluent in English and another European language (German, Italian or French) both spoken & written
  • You have a passion for problem-solving.
  • You take pride in making customers happy and display excellent active listening skills.
  • You need to know the basics about client / server communication, what are the leading web coding languages and their differences.
  • Any previous experience in B2B Customer Support & Services is preferred.
  • You are pro-active and display great personal leadership; defining clear next steps for each of your customers and follow up with them.
  • You leave no task unattended whatever the difficulty, you seek help pro-actively when needed and learn from every issue solved.
  • You are deeply curious and able to build experience through questioning and personal research.
  • You are willing to grow your web technology skills by assisting the client’s developer with level 1 technical troubleshooting.
  • You are eager to work with a various range of web technologies, e-Commerce solutions (Magento, Prestashop, Shopify ...
  • and tag management solutions (Google Tag Manager, Tealium, Commanders Act..).

    Join us to contribute to one of the fastest growing, leading edge technologies in online industry. We work hard, play hard and we share the same passion for e-Commerce, Advertising and Technology.

    We value team work, openness, technical innovation, and results-orientated thinking.

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