Do you have experience in client support and service? Are you a positive and enthusiastic person, ready to go the extra mile?
Do you have interest in online advertising and willing moving to a B2B sales position within 1-1.5 year? Then this position is for you :
For one of our clients in Barcelona, a leading company in the tech and digital sector, we are currently recruiting for a French speaker as Reception Desk Executive.
Located in one of the best area of Barcelona, the company offers a rewarding, dynamic and friendly work environment. They are looking for talented people to join their international project and who are hungry to keep on learning and developing.
As part of the support team, you will provide a warm and friendly support to companies interested in exciting opportunities in online marketing.
Your main tasks will be to :
Provide professional and friendly client support via phone and email
Responding to enquiries from prospective clients via phone
Identify sales opportunities and discuss the need of the customers
Ensure quality and professional service
Ensure high level of customer satisfaction and create unique customer's experience
Follow up of customer information
Record all information in the internal system
The ideal candidate has passion for customer service and the digital sector and has high empathy.
You have a native level of French and excellent command of English
You have minimum 1 year of previous relevant experience in customer service
You are service, customer and quality-minded
You have strong ability to identify customer needs, excellent listening and qualifying skills
You have knowledge of cross-selling and up-selling techniques
You are curious and eager to learn
You have the ability to speak with a diverse business audience
You are a real team player, with a flexible and friendly attitude
You have Interest / Affinity in the Digital Media industry
You are already living and settled in Barcelona
Salary of 9013 € gross / year (20 hours / week) or salary of 11267 € gross / year (25 hours / week)+ additional benefits such as free Gym membership
Part-time position, 20 or 25 hours / week
1 week of intense training
The opportunity to be part of a market leading company in the digital industry
A stable position within an open minded and employee oriented working environment
Career development opportunities
Training courses, soft skills coaching and product training
Possibility to achieve certifications for advertising tools
Start date : ASAP