Customer Support Analyst
QlikTech International
Barcelona, Spain
hace 33 días

What makes us Qlik

We’re motivated to help people make discoveries in data, share insights, make decisions and act with confidence. Making a difference, both in small and large ways, is our passion.

At the heart of Qlik is our Swedish soul, which guides everything from our culture and product design approach to our corporate social responsibility program.

It’s what drives us to create a culture of innovation.

We believe data can change the world. And we believe people can, too

The Services Organization

Qlik Services are all about accelerating the success of our customers, partners and employees. We provide the training, support and consulting needed to successfully develop, deploy and use Qlik.

How you will spend your time as our next Customer Service Analyst

  • Incident and Service Request Handling
  • Register and classify service requests received through live chat, mail and portals
  • Provide first level support using existing processes, knowledge manuals or other reference materials
  • Resolve live chat inquiries with known solutions
  • Provide feedback and update knowledge articles
  • You will be successful if you are

  • Resilience to stress and constant changes
  • Multicultural Customer Service competency
  • Excellent written and oral communications skills in English and German required
  • Strong service acumen in a business environment
  • Excellent time management and organizational skills required
  • Demonstrated ability to be proactive and take initiative to get things done
  • Bachelor degree preferred or equivalent work experience
  • Work with MS environment (Windows, Office)
  • Excellent written and oral communication skills in Englishmandatory.
  • Any additional language is an advantage
  • You will thrive if you have

  • Worked with a CRM product (Salesforce is an advantage)
  • Previous work experience in service delivery
  • Our way of giving back

    To our communities, to the world, and to you is a core part of the culture at Qlik.We encourage our employees to participate in our numerous initiatives.

    Location / Mobility

    The role is located inBarcelona, Spain. If you think this position is interesting, you are welcome with your complete application in English.

    Apply as soon as possible as we are working continuously with the applications for this assignment.

    Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.

    All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik.

    No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means.

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