Collection Associate
Air Products
hace 7 días

Job Description and Qualifications


  • To minimize Business investment in receivables
  • Minimize interest losses on outstanding amounts
  • To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
  • To balance the potential profit with potential risk in granting and collecting credit to our customers

  • Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
  • Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
  • Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
  • Support and be backup for other collector’s associates
  • Liaise with the credit & collections team lead about all credit issues
  • Keep accurate and up to date logs of individual customer information

  • Languages :
  • Eastern Arabic and English (native level)

  • Studies : Preferable Business Administration or Economics
  • Experience Required : Handling high levels of incoming calls activity, preferably in the area of Credit & Collections
  • Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges / payments
  • Personal skills : Capacity of fluent interpersonal negotiation both with external and internal customers
  • Tenacity, ambition and sense of ownership and responsibility

    Ability to work under pressure and on own initiative and collectively as a team

    Self-motivation and focus on objectives and results

    Excellent interpersonal, communicative and influencing skills, verbally and written

  • Knowledge Required : Understanding of customer accounts and general business workflows
  • Basic accounting knowledge, especially customer accounting

    MS Office

    SAP would be beneficial but not essential

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