We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc.
is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking what if?
That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.
Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.
Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment.
It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-
to-world solutions that enhance the lives of millions around the globe.
Please view our careers video at IFF Career Video- Great things are happening here
The History of IFF : The History of IFF
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To provide a single point of contact for IFF’s customers to support business development on documentation issues, pricing, sampling, and other requirements.
Manages the liaison on all issues relating to existing and new flavor business.
Customer’s Projects / Opportunities
Provide a full support service to the Account Manager in all matters relating to the service of the account. That includes : Prepare Presentations, Coordinating customer visits / workshops, preparing offers / quotes / pricing.
Together with the Account Manager, be responsible for the receipt of opportunities and projects into IFF and their accurate and detailed entry into IFFMan ensuring that all required information is first time right .
To liaise with Creation, Application and other departments monitoring the project progress to ensure that the Account Manager and customer are kept fully up to date with all appropriate information necessary to ensure timely and winning submissions.
Maintain accurate and complete product / customer submission and pricing records.
Coordinate and fulfill customer’s requirements of legal documentation, quality questionaires, etc. with several internal IFF departments
Coordination and follow-up complaints
Business support :
Good knowledge of IFF reporting systems to support forecast preparation, business analysis and many business reports.
Orders / Existing Business
As back up of Customer Service in Spain : Register customer orders into IFF’s systems, acknowledge and confirm orders (if requested date can’t be met) back to customer to ensure all required data enter the system as quickly as possible.
Maintain all master data relating to customers which has been validated
Maintain all quotes and pricing information, ensuring that the systems are accurate and reliable.
To be accountable for all communication relating to order changes - either customer initiated or IFF initiated to ensure that all concerned parties are aware of the changes and agree the new targets.
To track the order fulfillment progress (liaising with the operations team) and proactively communicate exceptions to customer and management.
To coordinate all communications between the Customer and IFF departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.
To respond to order-related customer inquiries and complaints ensuring that the customer is always given the information they require when they need it.
Degree : Bachelor.
Languages : Spanish and English proficiency (at least C1 level).Additional language skills will be valued.
Strong working knowledge of SAP.
Excellent Computer Skills in Microsoft Office.
2+ years of experience in customer service related position.
Experience in a multinational environment.
Experience in a Flavors Company will be valued.
Used to work in teams and with very tight deadlines.