STRATEGIC OPERATIONS ANALYST
Swarovski
Llacuna Barcelona Oficina, Spain
hace 13 días

WHAT YOU CAN EXPECT

1. Business Analytics & Reporting

a. Translate data into strategic business asset; drive advanced analytics and recommendations focusing on improving sales performance (sales results, customer platform, segmentation, team efficiencies )

b. Design advanced presentations and pitches relevant to top decision making or to elevate customer experience

c. Coordinate standardized budget and forecast processes in Europe South

2. CRM (CONNECT) and New Business Development

a. Guarantee Europe South is best in class in all CONNECT KPI’s (lead, opportunity and pipeline management)

b. Pro-actively propose improvements to further development of our CRM system, with objective to facilitate high quality business discussions between top management and team members but also across functions (incl. HQ) and regions (GAM)

c. Identify new business opportunities through analytics and propose solutions to increase conversion rates

3. Digital opportunities

a. Drive Marketing & Sales Automation approach in Europe South (e.g. automation of lead generation, nurturing, customer re-

activation process, conversion & loyalty drivers )

b. Coordinate the implementation of the e-shop in Europe South

c. Master digital business models to generate sales growth

WHAT WE EXPECT

Educational requirements : masters degree in business; Advanced skills in Excel and Powerpoint visualizations

Years of experience : 3-5 years

  • Work experience : Strong capacity in structuring business problems & defining actionable projects; Working knowledge of existing Business Intelligence tools;
  • Prior exposure to digital technologies and CRM tools; Strategic Consulting experience a plus.

    Language skills : at least local + English in speech and writing

    Other : outstanding analytical and good communication skills, pro-active, creative and open mindset, networking

    WHAT WE OFFER

  • Be a key part of a world-class luxury brand.
  • Work in a 120-year-old family run organization that feels local, but has dynamic global reach.
  • Experience a strong sense of belonging as we proudly work together.
  • Whether you are just beginning or celebrating an existing career, we invite you to make your own mark on Swarovski’s rich history.
  • Does this sound like you? If so, we look forward to receiving your online application.

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