Swiss Customer Sales & Support Representative (m/f)
SELLBYTEL Group Nuremberg
Barcelona
hace 18 días

Responsibilities

  • Handle and close inbound calls (Consumer) to achieve quarterly quota
  • Fast and effective response to inbound emails
  • Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
  • Quote creation and follow up
  • Maximize Store revenue by upselling / cross-selling to increase order value and AOV
  • Awareness of Online Store promotions and campaigns to maximize their success
  • Ensuring personal knowledge of the Store portfolio is maintained
  • Stock availability
  • Cross language backup if needed
  • Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
  • Solve status queries
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
  • We offer

    Full-time (39 hours / week) from Monday to Friday and long-term contract

  • Regular and permanent incentives
  • Specific compensation model based on over achievement
  • Candidate Profile

  • High / native level of German and French
  • Fluent English
  • Strong communication skills
  • Knowledge of sales techniques (up- / cross-selling, objection handling, etc)
  • Customer Driven and motivation to work in sales
  • Achievement and target oriented
  • IT knowledge and technical understanding
  • Minimum of 1 year relevant experience
  • Strong personal interest & curiosity in IT products and applications
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer facing and customer care skills
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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