Job Purpose :
A varied role with responsibility for a range of activities including tender management generating quotations, verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc.
Tender management : Perform daily tender monitoring ,Coordinate the timely answer to the tendersSupport to the sales team in providing tools and data for the pre tender management
Support the sales team in the quotations creation and sending to the customers
Maintain pricing in terms of documentation and in the ERP
Process customer orders in compliance with company policies and practices
Monitor effectively a portfolio of order with potential partial shipments and backorders
Manage customer returns and credit notes
Prove leadership and proactivity in resolving customers issues, ensuring a high level of customer satisfaction
Respond timely and efficiently to customer enquiries via different communication channels
Provide information on products and prices to internal and external customers
Actively work with sales team to support the business growth
Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments
Actively engage in the continuous improvements within the Customer service team according to quality and Sarban Oxley standards and in the KPI follow up
Experience, qualifications, skills required :
Minimum of 3 year experience in a fast paced Customer Service role, preferably in the Medical Diagnostics or related industry
Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
Qualities / Competencies :
Strong written and verbal communication skills
Ability to communicate effectively in English and Spanish,
High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Good problem solving and analytical skills.
Demonstrating good judgment and initiative
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Able to multitask in a fast paced environment
Should be an outgoing, positive, team player
Danaher Corporation OverviewDanaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.
Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions.
Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.
We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries.
We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.
Come join our winning team.