IT Consultant- 1st level (BCN)
Spain, Spain
hace 20 horas

IT Consultant- 1st level - Norwegian Norwegian Norwegian is the sixth largest low-cost carrier in the world with around 9,000 dedicated colleagues.

Our customers can choose from over 500 routes to more than 150 destinations in Europe, North Africa, the Middle East, Thailand, the Caribbean and the US.

We were founded in 1993, but only began operating as a low-cost carrier with bigger Boeing 737 aircraft in 2002. Today, we are one of the world’s fastest growing airlines.

We are constantly introducing brand new aircraft to our fleet, as well as launching new routes and establishing new bases in Europe, Asia and the US.

Today, we have around 155 aircraft and boast one of the world's youngest and greenest fleets with an average age of just 3.

6 years. New aircraft is a win-win for the customers, the environment and the company's costs and is key in order to maintain our vision of offering affordable fares for all.

We have more than 190 aircraft on order left of the biggest aircraft order in Europe of 250 aircraft, which means in the coming years, we will take delivery of brand new Boeing 737-

8s, Boeing 787 Dreamliners, Airbus A320neos and Airbus 321 Long Range aircraft. Job description

  • Prepare, install and maintain all data, pc and telephony device for end users.
  • Replace, update, configure the workstations (Newcomers, departures, internal moves)
  • Be the 1st Level Support to the internal customer according to agreed service level
  • Control and manage stock of devices and relationship with providers
  • Answer requests by email, telephone and personal attendance at HQ, Barcelona.
  • Keep all IP phones, printers, computers, meeting room equipment under control.
  • Receive, register, classify and prioritize inquiries
  • Make an initial assessment of all inquiries based on agreed service level, making a first approach to the solution before proceeding with second / third line’s help.
  • Follow up and escalate inquiries according to agreed service level
  • Keep users and customers informed about status and progress Qualifications
  • Higher education is an advantage
  • Experience delivering service to large companies, at least 3 years
  • Experience at the Help / Service Desk
  • Knowledge of Office 365, AD and Windows OS Personal qualities
  • Speak and write English very well
  • Good communication skills
  • Customer-oriented and service-oriented
  • Have good technical understanding We offer Please note that only applicants with a Spanish work permit will be considered for this position.
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